> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

> A fast leakage board from Stripe and RevenueCat, right on the home screen.

The **Dashboard** is your home screen. Open it from **Dashboard** at the top of the sidebar.

After you connect **Stripe** and/or **RevenueCat**, it shows a high-level picture of `Where you're losing people`. The picture is ready before you start calling. The figures are estimates from your billing data, refreshed about once an hour. Use **Refresh** to recompute on demand, at most once per minute.

This is **not** the full Revenue Recovery analytics page. For the deeper recovery story (funnel, reasons, offer performance), see [Recovery Analytics](/docs/revenue-recovery/analytics/overview).

## Where you are losing people

Three exclusive stages. Each person lands in only one.

| Stage                      | What it means                                                                                                    |
| -------------------------- | ---------------------------------------------------------------------------------------------------------------- |
| **Never paid**             | Signed up, never paid, and did not start a free trial                                                            |
| **Tried free, never paid** | Started a free trial and never converted. Shows as **n/a** (not zero) if we do not see free-trial activity       |
| **Paid, then left**        | Were paying, then cancelled, failed access, or otherwise left. This is the best place for hyzl win-back to start |

Use the window control (**Last 7 days** / **Last 30 days** / **Year to date**) to change the period. hyzl labels some numbers **estimate** when they come from scaled or partial billing signals.

If you have not connected a billing provider yet, the board shows a short invitation instead. It invites you to **Connect Stripe** or **Connect RevenueCat**. See [Connect Stripe](/docs/revenue-recovery/setup/connecting-stripe) and [Connect RevenueCat](/docs/revenue-recovery/setup/connecting-revenuecat).

## Who we can chase

Of the people in those stages, this counts how many you can reach:

* A **phone** we can call or text.
* **Email only**.
* **No contact**.

If phone coverage is low, the board prioritizes adding phones in RevenueCat / Stripe so win-back can reach more people.

## Right now

The board shows paying members and monthly recurring revenue **per billing source**, Stripe and RevenueCat separately. We never combine them into one total, because the two rails can overlap.

Large Stripe accounts (thousands of active subscriptions) take a moment longer. The rail shows **counting…** while we tally your book in the background. The numbers usually fill in within a minute. If your book is beyond what we can tally (over \~10,000 active subscriptions), the Stripe rail stays hidden instead. It also stays hidden when the count hits a temporary error. We never show a partial count as if it were the total.

## Set up win-back

**Set up win-back** takes you into Revenue Recovery setup / workflows. There you can start calling and texting the people who left.

**How it works** opens a short methodology drawer (what each stage means, and that numbers are approximate).

## Outbound campaigns

Outbound campaign metrics, follow-ups, and campaign lists live under **AI Calling** in the sidebar, not on the home Dashboard. Use the header **New campaign** button (or AI Calling) to create a campaign. For follow-ups queues, see the [Follow-ups Dashboard](/docs/ai-calling/managing-campaigns/follow-ups-dashboard).