> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage multiple receptionists

> Run more than one AI Receptionist, each with its own number and settings.

You can run more than one AI Receptionist on a single account. Each receptionist has its own dedicated phone number and its own independent configuration. That covers the name, greeting, voice, language, call forwarding, FAQ knowledge base, voicemails, and call history. Use separate receptionists for different locations, departments, or brands.

## What is independent per receptionist

Each receptionist keeps its own:

* **Name**: an optional label shown next to its number across the dashboard (see [Name a receptionist](#name-a-receptionist))
* **Phone number**: every receptionist is provisioned with its own dedicated number
* **Settings**: greeting, voice, language, and call forwarding. You set each one separately.
* **Inbox**: voicemails, transcripts, summaries, and call history belong to that receptionist alone
* **FAQ knowledge base**: see [FAQ / Knowledge Base](/docs/ai-receptionist/setup/faq-knowledge-base) for how Shared and receptionist-specific FAQs work

## Add a receptionist

<Steps>
  <Step title="Open the receptionist list">
    Choose **AI Receptionist** in the sidebar to see every receptionist on your
    account.
  </Step>

  <Step title="Create a new receptionist">Choose **Add receptionist**.</Step>

  <Step title="Reserve its phone number">
    Search by area code and reserve a number. hyzl gives each new receptionist
    its own dedicated phone number. See [Phone Number
    Setup](/docs/ai-receptionist/setup/phone-number-setup).
  </Step>

  <Step title="Configure it">
    Set the name, greeting, voice, language, call forwarding, and FAQs for the
    new receptionist. These settings are independent of your other
    receptionists.
  </Step>
</Steps>

There is no cap on how many receptionists you can create. hyzl bills you for each added number. See [Billing](#billing) below.

## Find and open a receptionist

The receptionist list is **AI Receptionist** in the sidebar. It shows every receptionist on your account, each labeled by its name (or number). The list also carries an **All receptionists** entry for the account-wide view. Choose a receptionist to open its focused view, where tabs give you that receptionist's **Voicemail**, **Knowledge Base**, and **Settings**. The receptionist's name at the top of the page is a dropdown. Use it to jump straight to another receptionist, or to **All receptionists**. Use the **Receptionists** back link to return to the list.

To work across receptionists on one screen, use the account-wide section pages instead. See [Account-wide vs per-receptionist views](#account-wide-vs-per-receptionist-views).

## Name a receptionist

A receptionist can carry an optional name (for example, "Front Desk" or "Chicago Office"). The name appears next to the number everywhere. It appears in the receptionist list, the scope dropdown on the Voicemail, Knowledge Base and Settings pages, and per-voicemail labels. Without a name, the phone number appears instead. There is no self-serve field for it yet. Contact support from the in-app chat to set or change a name.

## Account-wide vs per-receptionist views

Every **Voicemail**, **Knowledge Base**, and **Settings** page carries the scope it is showing as its heading. The heading reads either **All receptionists** or a single receptionist's name. It is a dropdown:

* **All receptionists** shows the account-wide view: every receptionist's voicemails, your Shared FAQs, or your account settings.
* Choosing a **receptionist** scopes the page to that one: its voicemails, its own FAQs, or its settings. You stay on the same section.

This is the quickest way to compare or manage across receptionists. The account-wide view is also reachable from the **All receptionists** entry at the top of the receptionist list.

## Delete a receptionist

Delete a receptionist from the **Receptionists** list. Deleting releases its phone number and decrements your billing.

<Warning>
  Delete a receptionist only when you are sure. The deletion is permanent. The
  carrier takes its phone number back and you cannot recover it. hyzl also
  removes that receptionist's voicemails, transcripts, and call history.
</Warning>

When you delete your **last** receptionist, your AI Receptionist subscription is cancelled.

## Billing

Billing scales per receptionist:

* **hyzl bills each added number.** Every receptionist you create adds its own dedicated number to your bill.
* **No cap.** You can add as many receptionists as you need. hyzl bills each one.
* **Per-user.** Whoever creates a receptionist pays for it on their own subscription and payment method.
* **Deleting decrements billing.** Removing a receptionist releases its number and reduces your bill accordingly. Deleting your last receptionist cancels the subscription.

See [Credits & Billing](/docs/ai-receptionist/credits-and-billing) for how call credits work.