> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Lead Warmth Sorting

> Prioritize your follow-up using AI-assigned lead scores.

After every call, the AI assigns a lead warmth classification based on the caller's expressed interest, sentiment, and intent. Use this to focus your manual follow-up on the most promising leads first.

## Warmth classifications

| Classification | What It Means                                                                            |
| -------------- | ---------------------------------------------------------------------------------------- |
| **Hot**        | Caller expressed strong purchase intent, asked for pricing, or agreed to a next step     |
| **Warm**       | Caller was engaged and interested but did not commit                                     |
| **Cold**       | Caller asked a transactional question (hours, address) with no purchase signal           |
| **Dead**       | Caller was not interested, or it was a wrong number / robocall                           |
| **Unknown**    | The AI could not classify the call (for example, a very short call with no clear signal) |

## How the AI scores calls

The AI analyzes the full conversation, not just keywords, to determine warmth. Signals it considers:

* Did the caller ask about pricing or getting started?
* Did they agree to receive a meeting link or follow-up?
* How engaged were they in the conversation?
* Did they express frustration or try to end the call quickly?

## Use Lead Warmth in the inbox

### Sort the inbox

Use the sort control in the inbox to order calls. Available sort options:

| Sort            | Description                       |
| --------------- | --------------------------------- |
| **Newest**      | Most recent calls first (default) |
| **Oldest**      | Oldest calls first                |
| **Shortest**    | Shortest calls first              |
| **Longest**     | Longest calls first               |
| **Lead Warmth** | Hottest leads first               |

### Priority view

Switch to **Priority** view to see only Hot and Warm calls. This is the fastest way to work through your inbox when you have high call volume.

### Unread view

Switch to **Unread** view to see only calls you have not opened yet. This view helps you catch up after time away.

## Act on hot leads

For Hot leads, do one or more of these:

1. Call back within the hour. Response rates drop significantly after 60 minutes.
2. Send a personalized follow-up that uses the transcript context
3. Trigger a Zapier action to log the lead in your customer relationship manager automatically

See [Zapier](/docs/integrations/zapier) and [Custom Webhooks](/docs/integrations/custom-webhooks) for automation options.