> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Transcripts & Summaries

> Review what was said on every call.

hyzl automatically transcribes and summarizes every call your AI Receptionist handles. The inbox gives you a searchable record of all inbound activity.

## The inbox

The AI Receptionist inbox lists every call in reverse chronological order. Each row shows:

* Caller's phone number (and name if captured)
* Date and time of the call
* Call duration
* Call status badge: **Answered**, **Missed**, or **Failed**
* Lead warmth classification
* Read / unread status

## Open a call record

Click any row to open the call detail panel:

### Transcript

The full conversation, formatted with speaker labels and timestamps:

```
[00:00] AI: Thanks for calling Acme Corp! How can I help you today?
[00:04] Caller: Hi, I was wondering what your pricing looks like...
```

### AI summary

A concise paragraph summarizing the call: who called, what they wanted, and what the outcome was. Useful for quickly scanning calls without reading the full transcript.

### Call recording

A playable audio recording of the call. Click the play button to listen.

### Download a single call

An expanded call row also offers **Download recording** (saves the MP3) and **Download transcript** (saves a formatted text file). Use them to share one call without running a full [export](/docs/ai-receptionist/managing-your-inbox/exporting-data).

### Lead Warmth

The AI's assessment of the caller's purchase intent (Hot, Warm, Cold, Dead, or Unknown). See [Lead Warmth Sorting](/docs/ai-receptionist/managing-your-inbox/lead-warmth-sorting) for details.

## Read / unread state

A call stays unread until you open it. The unread count appears on the **AI Receptionist** sidebar item so you always know when new calls have come in.

## Search

Use the search bar above the inbox to filter calls. Search runs across the **caller phone number**, the **AI summary**, and the **transcript text** (both `who` and `what` fields). Typing is debounced: results update about a quarter-second after you stop typing. The debounce keeps the inbox responsive while you refine the query. Search combines with the active view mode (All / Priority / Unread).

## View modes

Switch between three inbox views:

* **All**: every call in chronological order
* **Priority**: only Hot and Warm leads, sorted by lead warmth score
* **Unread**: only calls you have not yet opened

## Bulk selection & delete

Each call has a checkbox on the left. Use the **Select all** checkbox at the top to choose every visible call. Or check individual rows to build a custom selection. The header shows how many you have chosen, and a **Delete** button appears once at least one row is checked.

Bulk delete is permanent. hyzl removes the deleted calls and their transcripts/recordings from your inbox. Use this to clean up spam or robocalls in batches.