> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Receptionist Overview

> How AI Receptionist works and what it does for your business.

AI Receptionist answers every inbound call to your business, 24 hours a day and 7 days a week. It greets callers, answers questions, collects contact information, books meetings, and routes warm leads to your team. Every call is transcribed, summarized, and scored for lead quality.

## What it does

* **Answers calls instantly**: no hold time, no voicemail during business hours
* **Handles FAQs**: answers common questions about your hours, pricing, services, and more using your knowledge base
* **Captures contact details**: collects caller name, number, and email
* **Books meetings**: sends a scheduling link by SMS during the call
* **Forwards hot leads**: transfers callers directly to a human when they are ready to buy
* **Works around the clock**: handles calls at 2 AM just as well as 2 PM

## Try it first

The setup wizard includes a **Try the AI Receptionist Demo** step. Call the demo phone number shown for your country and hear a live receptionist answer. The step also suggests questions to ask it. It's the fastest way to get a feel for what your callers will experience before you configure your own.

## How calls are handled

1. A caller dials your hyzl phone number
2. The AI greets them with your custom greeting
3. It answers questions using your FAQ knowledge base
4. It takes the action you configured, based on the conversation (collect info, book a meeting, forward the call)
5. You receive the call record in your inbox with a transcript, summary, and lead warmth score

## Lead intelligence

After every call, the AI assigns a lead warmth score:

| Score       | Meaning                                                               |
| ----------- | --------------------------------------------------------------------- |
| **Hot**     | Caller expressed strong intent to buy or asked to speak with someone  |
| **Warm**    | Caller was interested but not immediately ready                       |
| **Cold**    | Caller had a question but no purchase intent                          |
| **Dead**    | Caller was not interested, wrong number, or a robocall                |
| **Unknown** | The AI could not classify the call (e.g. very short, no clear signal) |

Sort your inbox by lead warmth to prioritize your follow-up on the best callers first.

## Multiple receptionists

You can run more than one receptionist on a single account. Each has its own dedicated phone number, settings, inbox, and FAQ knowledge base. Use separate receptionists for different locations, departments, or brands. See [Manage multiple receptionists](/docs/ai-receptionist/managing-receptionists).

## Next steps

<CardGroup cols={2}>
  <Card title="Set up your receptionist" icon="wand-magic-sparkles" href="/docs/ai-receptionist/setup/greeting-and-voice">
    Configure your greeting, voice, and call handling
  </Card>

  <Card title="Manage your inbox" icon="inbox" href="/docs/ai-receptionist/managing-your-inbox/transcripts-and-summaries">
    Review calls and prioritize leads
  </Card>

  <Card title="Run multiple receptionists" icon="phone-office" href="/docs/ai-receptionist/managing-receptionists">
    Add, switch between, and delete receptionists
  </Card>

  <Card title="Credits & Billing" icon="credit-card" href="/docs/ai-receptionist/credits-and-billing">
    How call credits and per-number billing work
  </Card>
</CardGroup>