> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Greeting & Voice

> Set how your AI Receptionist introduces itself to callers.

The greeting and voice are the first things a caller experiences. Getting them right sets the tone for the entire interaction.

## Greeting Message

The greeting is what the AI says when it answers a call. It should be:

* Brief (one or two sentences)
* Clear about who the caller has reached
* Welcoming in tone

**Example:**

> "Thanks for calling Acme Corp! I'm an AI assistant. How can I help you today?"

### Character limit

The greeting has a maximum of **200 characters**. Long greetings slow the call start and can frustrate callers who want to speak immediately.

### Tips

* Include your business name so the caller knows they reached the right place
* Mention that they are speaking with an AI. Transparency builds trust
* Avoid filler phrases like "Please hold while I connect you" unless you are immediately forwarding

## Voice selection

Choose the voice your receptionist uses from the voice library. The same voice library available for AI Calling applies here, including any custom voice clones you have created.

See [Voice Selection](/docs/ai-calling/creating-a-campaign/voice-selection) for full details on the voice library and cloning.

## Language

Choose the language for your receptionist. The AI answers callers in the language you choose. If you serve callers in multiple languages, choose **Multilingual** (the default). The AI then detects the caller's language and responds in it.

<Warning>
  Write your greeting message and your FAQ responses in the language you choose.
  The AI reads them as written, so English text stays English on a call in
  another language.
</Warning>