> ## Documentation Index > Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt > Use this file to discover all available pages before exploring further. # Follow-ups Feed > Work your hottest leads from your phone with one-tap, pre-written calls, texts, and emails. The **Follow-ups** feed in hyzl is your personal worklist of leads worth chasing right now. After your AI finishes a call, hyzl reads the saved outcome. It turns the leads that need a human touch into ready-to-fire cards: hot leads and booked meetings. Each card already has the call, text, or email written for you. So you just open your phone's own dialer, Messages, or Mail and tap send. This is different from the campaign-level **Follow-ups (SMS & Email)** settings. Those settings control what your AI sends **automatically** right after a call. The mobile Follow-ups feed is your **personal** worklist of follow-up actions you take yourself, from your own phone. See [Follow-ups (SMS & Email)](/docs/ai-calling/creating-a-campaign/follow-ups) for the automatic settings. ## What lands in the feed The feed surfaces every lead still worth a human touch, sorted so the hottest work comes first: | Surfaced | Not surfaced | | --------------------------------------------------------------------------- | --------------------------------------------- | | **Hot** leads from finished calls | **Dead** leads | | **Warm** leads worth a nudge | Unknown-warmth leads your AI is still working | | **Cold** "Long shots", only under the **All** window | Missed/failed calls without a usable outcome | | Calls with a **booked meeting** (a structured appointment your AI captured) | | Cold leads stay out of the daily feed (and out of Autopilot) so low-intent leads never flood you. They appear only when you switch to the **All** window. There they form a clearly-labeled "Long shots" tier that you can work if you choose to. Your phone builds each follow-up from what your AI saved on the call: * its drafted emails and recommended callbacks * the captured appointment details * the lead warmth * the call summary Nothing is written back to your account when the feed builds; it is read-only until you take an action. ## The feed screen At the top you choose the time window, then your follow-ups appear grouped by the action you need to take. ### Time window A toggle lets you choose how far back the feed reaches. **Week** is the default. Not everyone dials every day. | Window | Shows | | --------- | -------------------------------------------------- | | **Today** | Everything that needs you today | | **Week** | Everything that needs you this week | | **All** | Every lead still worth chasing, with no time limit | ### Grouped by warmth tier Follow-ups are grouped into warmth tiers, hottest work first. Each section shows a count of how many leads it holds. | Tier | What it means | | ----------------------------- | -------------------------------------------------------------------------------------------------- | | **HOT — REACH OUT NOW** | Your hottest leads. Reach out while they are warm | | **WARM — WORTH A NUDGE** | Worth a light touch; shown slightly dimmer than Hot | | **LONG SHOTS — LOW INTEREST** | Cold leads, only under the **All** window. Your AI keeps these warm; reach out only if you want to | Each card still carries its pre-written action (call, text, or email). The tiers just put the leads most worth your time first. ### Focus on one campaign Tapping a campaign on the Home screen **scopes the feed to that campaign**. A chip with the campaign name appears under the title, and only that campaign's leads show. Tap the **✕** on the chip to clear it and see everything again. Running Autopilot while scoped only works that one campaign's leads. ### Read a card Each card shows: * the lead's initials and name * a warmth/outcome chip * a one-line headline of what to do * the campaign it came from The chip reflects the call outcome: | Chip | Meaning | | ---------- | ----------------------------- | | **HOT** | Hot lead from a finished call | | **WARM** | Warm lead | | **COLD** | Cold lead | | **LEAD** | Warmth unknown | | **MISSED** | The call was missed | The headline tells you the suggested move. For example: `Confirm the [day] at [time] meeting`, `Hot lead — reach out now`, `Email drafted & ready`, or `Missed them — send a nudge`. ### Run Autopilot When the feed has items, a **Run Autopilot** button appears at the top. This hands your queue to [Autopilot](/docs/mobile-app/autopilot), which shows the same pre-written actions one at a time. ### Empty and error states | State | What you see | | -------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- | | Nothing to do | **Nothing needs you** for the chosen window, with a note that follow-ups land here the moment your AI books a meeting, warms up a lead, or misses someone | | Campaign has nothing | When scoped to one campaign with no leads in the window, you see **Nothing for \[campaign]** with a hint to clear the filter | | Load failed | **Couldn't load your follow-ups**, with a **Retry** button. A failed load never shows a false "nothing needs you" | Pull down on the feed to refresh at any time. ## The follow-up detail screen Tapping a card opens its detail screen, where you can review everything before reaching out. ### Listen to the call If a recording exists, a **Listen to the call** player appears at the top. Tap to play your AI's actual conversation with the lead. The player shows progress and elapsed/total time. You can pause and resume. ### What your AI heard When a call summary is available, a **WHAT YOUR AI HEARD** section appears. It shows the AI's recap of the conversation, so you have context before you reach out. ### The pre-written message The detail screen shows the drafted message for the recommended action under one of two labels: | Recommended action | Section label | | ------------------ | ---------------------------------------------------------------------------- | | Call | **WHAT TO SAY**, a short talking point | | Text or email | **READY TO SEND**, the full pre-written message (emails also show a subject) | ### Take action The primary button fires the recommended channel: | Action | Button | What happens | | ------ | -------------------------- | ----------------------------------------------------------- | | Call | **Call \[first name] now** | Opens your phone's dialer pre-filled with the number | | Text | **Send text** | Opens Messages with the number and body pre-filled | | Email | **Send email** | Opens Mail with the recipient, subject, and body pre-filled | If the lead is reachable by more than one channel, the other channels appear below the primary button. Those alternate buttons read **Call**, **Text**, and **Email**. Every message is pre-filled. You always tap send yourself. Messages and Mail open in your phone's own composer with everything filled in. You stay in control: review, edit, and send (or cancel) the message yourself. Nothing is sent without you tapping send. ### Confirmations for booked meetings When your AI captured a booked meeting, the pre-written text and email confirm the specific time. For example: "You're confirmed for \[day] at \[time]". The app recognizes a meeting only from the structured appointment details your AI saved. It never guesses one from the summary. So a declined or merely-discussed time never produces a false confirmation. ## Mark a follow-up done How a follow-up clears depends on the channel, because the app can only know an outcome it can observe. | Channel | How it clears | | ---------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Text / Email** | When your phone's composer reports you actually hit **Send**, the follow-up is marked done automatically. Opening and cancelling does **not** count. | | **Call** | The app cannot tell whether a call connected. After you tap to call, the card greys out and asks you to confirm. Use **Mark as done** (on the card or the detail screen) to close it out. | When a text or email send is confirmed, a brief **Follow-up sent** confirmation appears and you return to the feed. Completed items disappear from the feed immediately. Some follow-ups are tied to one of your AI's tasks. hyzl marks that task complete on your account, so the follow-up clears on the web dashboard too. A lead who was called several times appears only once in the feed. You will not work the same person twice. A follow-up can expire or refresh away. If you open one, the detail screen shows `This follow-up isn't available anymore.` with a **Go to follow-ups** button. If it failed to load instead, you will see `Couldn't load this lead — check your connection.` A **Try again** button appears. ## Next steps Work your whole follow-up queue one card at a time. See how your campaigns and leads are performing on mobile. Keep your waiting follow-up count on your home screen. Configure what your AI sends automatically after a call.