> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Handled Tab

> A running log of every lead you have reached by call, text, or email, grouped by customer.

The **Handled** tab in hyzl is your record of who you have actually reached. The tab logs every touch you make from your [Follow-ups feed](/docs/mobile-app/follow-ups) or through [Autopilot](/docs/mobile-app/autopilot). That covers every call, text, and email you send to a lead. You always know who you have already contacted and how.

## What shows up

Each lead you have engaged appears as a card, newest activity first. A card shows:

* The lead's **initials** (color-coded by warmth) and **name**
* How many **touches** you have made and **when** the last one was (e.g. "2 touches · 5m ago")
* A **tag for each channel** you used: **Called**, **Texted**, or **Emailed**

If you reach the same lead more than once, they stay a single card. That could be a text and then a call. The card carries one tag per channel, so the log reflects the person rather than every individual action.

## How touches get logged

A touch is recorded the moment you take an action that the app can observe:

| Action                                                | Logged as   |
| ----------------------------------------------------- | ----------- |
| Tapping **Call** on a follow-up or in Autopilot       | **Called**  |
| Sending a **text** from your follow-up or Autopilot   | **Texted**  |
| Sending an **email** from your follow-up or Autopilot | **Emailed** |

The tab re-reads its log every time you open it. So a lead you just reached on another screen appears immediately when you switch back.

## Empty state

Before you have reached anyone, the tab reads **Nothing handled yet**. A note says that touches will show up here as you call, text, or email leads from your follow-ups.

<Note>
  The Handled tab shows touches from your **current session**. A permanent history across days is coming soon.
</Note>

## Next steps

<CardGroup cols={2}>
  <Card title="Follow-ups" icon="fire" href="/docs/mobile-app/follow-ups">
    Where your follow-up actions come from.
  </Card>

  <Card title="Autopilot" icon="bolt" href="/docs/mobile-app/autopilot">
    Work your whole queue one card at a time. Every send is logged here.
  </Card>
</CardGroup>