> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail

> The offer-focused voicemail hyzl leaves when a recovery call is not picked up.

When a recovery call goes to voicemail instead of a live pickup, hyzl leaves a short, offer-focused message. The member still hears why you called, and how to come back.

* **The message leads with your win-back offer.** When you have a discount configured, the voicemail names it directly (for example, "we're offering 20% off to come back"). At a 0% (feedback-only) offer, it uses a warmer, general "we'd love to have you back" message with no discount.
* **It gives members a callback number.** The voicemail reads out a number the member can call you back on. By default that is your business phone number on file. hyzl adds the same number to your win-back text. A member who missed the call therefore has two ways to reach you.
* **Only one voicemail is ever left, and it is saved for the final attempt.** When [Automatic Retries](/docs/revenue-recovery/the-call/automatic-retries) are on, earlier unanswered calls hang up without a message. hyzl leaves the voicemail only on the last attempt. A member who might still answer a later redial therefore gets no message too early. No one ever gets the same voicemail twice. With retries off, the single call is itself the final attempt, so it leaves the voicemail as before.

hyzl sets up both the voicemail script and the callback number automatically, when it creates your recovery workflow. You can edit either one in the campaign editor. Expand the **Call Behavior** section and edit **Leave Voicemail**.

If you edit the voicemail wording yourself, hyzl keeps your version. If you leave the default wording and later change your discount, the message updates automatically. It then matches the new offer.

<Note>
  hyzl only speaks and texts the callback number. It never dials it, so the
  number can be any number your members should reach you on. If you do not have
  a business number on file, add one in the Voicemail settings. The voicemail
  and texts then include it.
</Note>

Where the callback receptionist is turned on for your account, a hyzl AI receptionist answers calls to this number. It can text the caller their offer link right away. See [When a member calls back](/docs/revenue-recovery/the-call/calling-back).