> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Pre-call Heads-up Text

> Text the member a short heads-up moments before the recovery call so they know who's ringing.

To lift pickup rates, hyzl can text the member a short heads-up a few seconds before the recovery call. When the phone rings, it is then a number they were just told to expect, not an unknown caller. The heads-up is a plain, no-offer message. One example is *"Hi Alex, Acme Fitness is calling in a moment about your subscription."* The AI still makes the actual win-back offer on the call.

Each recovery workflow controls its own heads-up. The switch applies to exactly the calls that workflow places (cancellations, trials ending, or members losing access).

**On a new workflow.** The wizard's Offer step has a **Delivery & billing** section. It holds a **Send a heads-up text before the call** switch, on by default.

* Leave the switch on to send the heads-up
* Turn the switch off to opt that workflow out at creation

**On a running workflow.**

1. Click the edit (pencil) icon on the workflow's row on the **Workflows** page. The wizard reopens in place.
2. Open the **Pre-call heads-up text** section
3. Turn **Send a heads-up text before calling** on or off
4. Set this workflow's own, independent overrides.
   * **Lead time**: how many seconds before the call the text goes out (0 to 600). Leave it blank to use the default (30 seconds)
   * **Message**: your own copy, using `{firstName}` and `{companyName}` placeholders. Leave it blank to use the default wording. hyzl shows a live segment count as you type. It always appends *"Reply STOP to opt out."* automatically
5. Click **Save changes**

The heads-up takes the `{firstName}` and `{companyName}` placeholders only. It carries no offer link, because the AI makes the offer on the call. The offer texts that follow the call have their own editors. See [Write your own texts](/docs/revenue-recovery/the-call/offer-texts#write-your-own-texts).

Every workflow stores its own switch, lead time, and message. Your cancellation, trial-end, and access-end workflows can therefore each send a differently worded heads-up. Each can use a different lead time, or send none at all.

<Note>
  Opt-outs are honored automatically: a member who has replied STOP is never
  texted.
</Note>