> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscriber cancels

> Contact a member soon after a voluntary subscription cancellation.

Use **Subscriber cancels** for a member who schedules or completes a voluntary cancellation.

## Configure the workflow

1. Open **Settings**.
2. Click **New workflow**.
3. Choose **Subscriber cancels**.
4. Choose Stripe or RevenueCat.
5. Configure the offer and delivery.
6. Review the script and voice.
7. Launch the workflow.

hyzl normally reacts within about a minute of the cancellation event. Eligibility, calling regions, contact details, and provider health still apply.

## Handle the outcome

The call can collect the member's reason for leaving and present your offer. Stripe can restore or resubscribe an eligible member through the configured recovery path. RevenueCat sends the configured App Store offer code.

If the member does not answer, hyzl can leave the configured voicemail and follow the retry schedule. It sends the offer after all attempts finish.

Open Analytics and choose **Subscriber cancels**.

The funnel tracks cancellation, reach, offer, recovery, and kept revenue.