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To lift pickup rates, hyzl can text the member a short heads-up a few seconds before the recovery call. When the phone rings, it is then a number they were just told to expect, not an unknown caller. The heads-up is a plain, no-offer message. One example is “Hi Alex, Acme Fitness is calling in a moment about your subscription.” The AI still makes the actual win-back offer on the call. Each recovery workflow controls its own heads-up. The switch applies to exactly the calls that workflow places (cancellations, trials ending, or members losing access). On a new workflow. The wizard’s Offer step has a Delivery & billing section. It holds a Send a heads-up text before the call switch, on by default.
  • Leave the switch on to send the heads-up
  • Turn the switch off to opt that workflow out at creation
On a running workflow.
  1. Click the edit (pencil) icon on the workflow’s row on the Workflows page. The wizard reopens in place.
  2. Open the Pre-call heads-up text section
  3. Turn Send a heads-up text before calling on or off
  4. Set this workflow’s own, independent overrides.
    • Lead time: how many seconds before the call the text goes out (0 to 600). Leave it blank to use the default (30 seconds)
    • Message: your own copy, using {firstName} and {companyName} placeholders. Leave it blank to use the default wording. hyzl shows a live segment count as you type. It always appends “Reply STOP to opt out.” automatically
  5. Click Save changes
The heads-up takes the {firstName} and {companyName} placeholders only. It carries no offer link, because the AI makes the offer on the call. The offer texts that follow the call have their own editors. See Write your own texts. Every workflow stores its own switch, lead time, and message. Your cancellation, trial-end, and access-end workflows can therefore each send a differently worded heads-up. Each can use a different lead time, or send none at all.
Opt-outs are honored automatically: a member who has replied STOP is never texted.