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Off by default. If a recovery call goes unanswered, hyzl can automatically try again. It makes a limited number of attempts before it gives up. The first missed call is no longer the end. First-attempt pickup rates are typically well under half. A second or third attempt therefore reaches more cancelling members.
You configure retries per campaign, from the campaign editor’s Missed Call Retry panel. Turn it on. Set the minimum gap between retries, from 1 to 720 minutes, where the default is 2 hours. Then set Max retries per contact, which is how many more attempts follow the first miss. That panel governs your campaign. Switching it off stops retries for that campaign, even if the hyzl team previously turned retries on for you.
When you turn it on:
  • hyzl re-dials a member who did not answer. Max retries per contact sets how many more attempts follow the first miss. The limit is 5 more attempts, which is six total including the first call. That is the same range as regular campaigns
  • Each retry still respects your campaign’s configured calling hours. Retries never call outside the same window your regular calls do
  • Before ever re-dialing, hyzl re-checks the subscription with your billing provider. hyzl never calls about a cancellation that is no longer current. It therefore skips the retry and parks the enrollment when any of these is true:
    • The member has resubscribed.
    • You or the member un-cancelled it.
    • The billing period has already ended.
  • If hyzl reaches the member and the call ends in any outcome, no further retries happen. Those outcomes are saved, declined, or, for fully-ended subscriptions, a resubscribe link sent. Only an unanswered call schedules another attempt
  • Once hyzl uses up the maximum number of attempts without an answer, it sends one last-resort offer text. The member then still receives the offer they were never reached about. See Offer Texts. After that, the cancellation proceeds as normal

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Every cancellation gets its call

Normally the first win-back call goes out within about a minute of the cancellation. hyzl calls only during calling hours. By default that is 9am to 8pm in the member’s local time, or the hours you set. A cancellation that arrives outside those hours waits until they open, then calls. Occasionally hyzl cannot place that very first call right away. A momentary problem reaching your calling provider is one cause. The enrollment then shows an awaiting call indicator on your Revenue Recovery home, so it is never invisible. hyzl retries that first call in the background, automatically. It re-checks the subscription first, exactly like the retries above. hyzl therefore never calls a member who has since resubscribed or been un-cancelled. Sometimes hyzl still cannot place the call, for example when it is not allowed to dial the number. It then flags the enrollment for you under Needs attention, rather than leaving it stuck. This runs whether or not Automatic Retries is turned on.