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Some cancellations happen immediately rather than at the end of the billing period. For example, a member cancels right away instead of waiting out their term, or a trial lapses straight into cancellation. By the time hyzl calls, there is no active subscription left to un-cancel. A member whose plan is still active, or still in a trial, gets a one-tap apply link instead. That link keeps their current plan, covered in Offer Texts. For a fully-ended subscription the call works a little differently:
  1. hyzl calls the member within about a minute of the cancellation, the same as any other recovery call
  2. If they are open to coming back, the AI offers your win-back discount
  3. The AI explains that a link is on the way by text
  4. Right after the call, hyzl texts a resubscribe link, a secure checkout page with your discount already applied
  5. The member taps the link, confirms payment, and their subscription starts again immediately
The link is valid for 24 hours. hyzl sends at most one text per cancellation.
The resubscribe link uses your existing price and payment setup in Stripe. It is not a new product or a different plan. It is just a fresh checkout for the same subscription, with the discount applied.
Once the member completes the checkout, it shows up in Stripe like any other new subscription. Analytics tracks the amount they paid as Collected $. hyzl keeps that figure separate from the Retained revenue / month figure used for un-cancel saves. One is a one-time amount and the other is recurring. The rules for when the link is (and is not) texted are covered in Offer Texts.