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Inbound Settings (in the Revenue Recovery sidebar section) is where your recovery callback number lives. Your voicemails speak that number and your offer texts include it. The AI receptionist answers it when members call back.
  • The number is provisioned automatically when you connect a billing provider. It is a sponsored AI Receptionist number, so there is nothing to buy or set up. Before you have connected a provider, the page shows a connect prompt instead.
  • The number itself is free. Inbound calls it answers draw from your shared calling credits, the same pool as the rest of your calling. Auto top-off applies if you have it turned on.
  • Manage receptionist settings links through to the underlying AI receptionist, where you can adjust how the number is answered.

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What your agent knows

Knowledge Base (in the General area of the dashboard) holds everything the agent can say. It covers your business identity, a summary, and FAQs on one page. The agent draws from it when it texts a member back or answers a call. If something is not there, the agent says so rather than guess. Your business details. Your company name, website, and how members reach a person: a support link, email, or phone number. The agent speaks as your business and uses your company name. A blank box means the agent has nothing for that field and will say so rather than invent one. If you run several brands, a workflow can carry its own company name and callback number. Those win for that workflow’s members. Leaving all the support fields blank is allowed. The agent then asks the member to reply on the text thread. It does not send them somewhere that does not exist. Your business summary and FAQs. Free text plus question-and-answer pairs. This is the agent’s only source for questions about your business, such as hours, policies, or what your service includes. Generate from my website. Enter your website and the AI reads it, writes a summary, and drafts FAQs for you. hyzl marks drafts AI draft, so you can see which ones you have not checked yet. Edit or delete any of them. Nothing is locked. Scanning takes a few moments and is limited to a handful of runs per hour.
You do not configure offer details here. hyzl chooses the discount, price, and plan per member when the message goes out. The agent therefore always states the exact offer that member received, even during an A/B test.